Mistie Whittington
St Louis,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Party City
Fenton, MO
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Operations Manager
Party City
Fort Walton Beach, FL
09.2017 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Marketing/Sales Manager
Oke Ozark Winery
Salina, OK
04.2007 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Lakeside High School
05-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Strategic planning
- Operations management
Accomplishments
- Supervised team of 11 staff members.
Certification
- CPM - Certified Professional Manager
Timeline
Manager
Party City
01.2022 - Current
Operations Manager
Party City
09.2017 - 12.2021
Marketing/Sales Manager
Oke Ozark Winery
04.2007 - 02.2017
High School Diploma -
Lakeside High School