Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

MISTURA OTTUN

PAWTUCKET

Summary

Detail-oriented workplace coordinator with six years of experience in scheduling, event coordination, customer engagement, and process optimization. Adept at managing complex tasks, maintaining confidentiality, and supporting diverse teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scheduling Lead/Patient Experience Lead

Marigold Dental Studio
01.2023 - Current
  • Implemented process optimizations that reduced wait times and improved patient satisfaction.
  • Managed patient and team scheduling systems and maintained data integrity, ensuring optimal workflow and improved efficiency.
  • Trained team members on scheduling software and best practices for operational efficiency.
  • Designed and distributed newsletters and other communications to enhance patient engagement and experience.

Assistant Event Coordinator

Primary Weddings and Events
05.2022 - Current
  • Directed the seamless execution of large-scale events and weddings for over 200 guests, adeptly responding to last-minute changes and challenges to ensure a memorable experience for clients and attendees.
  • Supervised on-site staff during events, offering clear guidance and support to foster teamwork and ensure smooth operations throughout.
  • Cultivated and maintained strong relationships with key stakeholders, including venues, caterers, entertainers, and suppliers, to enhance collaboration and event success.

Sales Associate

Pandora Jewelry
09.2020 - 02.2022
  • Developed and proposed efficient sales routes to maximize customer reach and increase incoming revenue, consistently achieving a units per transaction (UPT) rate well above store goals.
  • Implemented upselling strategies and actively promoted credit and loyalty programs during customer interactions, contributing to customer retention and repeat business.
  • Consistently exceeded sales goals through upselling strategies and customer relationship management.

Education

Bachelor Of Arts (B.A.) - Communication

Rhode Island College
Providence, RI
01.2024

Skills

  • Confidentiality Maintenance & Data Management
  • Scheduling and Workflow Optimization
  • Microsoft Office Suite (Word, Excel, Powerpoint)
  • Customer & Employee Engagement
  • Problem-Solving and Process Improvement
  • Customer service

Certification

  • NOCTI 21st Century Skills for Workplace Success College Credit Recommendation Badge
  • NOCTI 21st Century Skills for Workplace Success ISA General Sign & Visual Communications Badge

Awards

Rhode Island Civic Leadership Award, Certificate of Special Recognition presented by Gov. of the State of Rhode Island, Gina Raimondo, Citizen Citation Award presented by Mayor of the City of Providence, Jorge Elorza, City of Providence Citation Award presented by the Providence City Council

Timeline

Scheduling Lead/Patient Experience Lead

Marigold Dental Studio
01.2023 - Current

Assistant Event Coordinator

Primary Weddings and Events
05.2022 - Current

Sales Associate

Pandora Jewelry
09.2020 - 02.2022

Bachelor Of Arts (B.A.) - Communication

Rhode Island College

Similar Profiles

CREATE PROFILE