Misty Albee
Dayton,TX
Summary
Dynamic and results-driven Manager with extensive experience at Great Clips and TGF Haircutters, excelling in customer service and team leadership. Proven track record of enhancing client satisfaction and driving repeat business through effective conflict resolution and strategic planning. Adept at staff training and performance management, fostering a collaborative and high-performing work environment.
Overview
28
28
years of professional experience
Work History
Manager
Supercuts
Baytown, TX
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stylist
Cost Cutters
Humble, TX
02.2024 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Organized workspace to enhance operational efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Stylist
Supercuts
Conroe, TX
07.2022 - 07.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Ensured clients received updated styling advice by staying informed on the latest fashion developments.
- Monitored current trends to understand fashions and better serve customer needs.
Stylist
Tune Up The Manly Salon
Houston, TX
03.2019 - 06.2022
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Multi Salon Manager
Great Clips
Houston, TX
10.2017 - 03.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Streamlined shift structures, oversaw staff scheduling, and maintained sufficient staffing during high-demand times to ensure superior customer satisfaction.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Manager
Great Clips
Houston, TX
03.2017 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stylist
Great Clips
Houston, TX
08.2016 - 03.2017
Stylist
Aveda Salon and Spa
Houston, TX
03.2009 - 03.2011
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Stylist
Henry Roth Salons
Houston, TX
03.2004 - 03.2008
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Supervisor
TGF Haircutters
Houston, TX
11.2000 - 03.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained effective team operations through organized processes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Trainer
TGF Haircutters
Houston, TX
03.2000 - 03.2004
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Manager
TGF Haircutters
Houston, TX
05.1998 - 11.2000
- Motivated staff to remain engaged and efficient in their tasks.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Stylist
TGF Haircutters
Houston, TX
05.1998 - 03.1999
- Fostered clientele loyalty, driving repeat business.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
Education
Diploma, Cosmetology License - Cosmetology
Magnolia High School
Magnolia, TX05.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Budget control
- Brand management
- Coaching and mentoring
- Policy and procedure development
- Recruiting and interviewing
- Regulatory compliance
- Trend analysis
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Attention to detail
- Multitasking
Timeline
Manager
Supercuts
01.2025 - Current
Stylist
Cost Cutters
02.2024 - 12.2025
Stylist
Supercuts
07.2022 - 07.2023
Stylist
Tune Up The Manly Salon
03.2019 - 06.2022
Multi Salon Manager
Great Clips
10.2017 - 03.2019
Manager
Great Clips
03.2017 - 10.2017
Stylist
Great Clips
08.2016 - 03.2017
Stylist
Aveda Salon and Spa
03.2009 - 03.2011
Stylist
Henry Roth Salons
03.2004 - 03.2008
Supervisor
TGF Haircutters
11.2000 - 03.2004
Trainer
TGF Haircutters
03.2000 - 03.2004
Manager
TGF Haircutters
05.1998 - 11.2000
Stylist
TGF Haircutters
05.1998 - 03.1999
Diploma, Cosmetology License - Cosmetology
Magnolia High School