Misty Borjas
Garland,TX
Summary
Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Clerical Aide
Garland Independent School District
Garland, US
02.2018 - Current
- Receive and direct incoming calls, take messages, and route them to the appropriate staff.
- Establish and maintain a professional relationship, and open communication, with parents, students, and staff.
- Greet and direct campus visitors.
- Maintain the visitor log, and issue visitor passes.
- Ensure all documentation is ready for meeting attendees to review.
- Prepare and distribute student identification cards.
- Monitor office supplies inventory, and place orders when necessary.
- Operate office equipment, such as photocopiers, scanners, and fax machines.
- Provide customer service, address inquiries, and resolve issues promptly.
- Sort and distribute incoming mail, and disperse it to appropriate departments and personnel.
- Performed data entry tasks and updated electronic databases with student information.
- Follow safety protocols and emergency procedures.
- Compile, maintain, and file all reports, records, and other documents.
Alarm Dispatcher/Data Entry
Southwest Dispatching Center
Richardson, TX
10.2017 - 02.2018
- Answered inbound calls.
- Provided customer service.
- Maintained accurate records of data recorded.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Manage vendor relationships related to document handling services.
- Verified alarm signals with callers to ensure accuracy of information provided.
- Adhered strictly to chain of command protocols when making decisions involving departmental operations.
- Dispatched resources within established guidelines based on priority of need and availability of resources.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Performed data entry duties as required by management, and data tasks for account maintenance.
Verification Specialist
General Information Services
10.2013 - 03.2016
- Data Entry
- Collaborated with HR staff on resolving discrepancies between applicant-provided information and employer-provided information.
- Maintained accurate records of employee verifications in accordance with company policy and applicable laws.
- Monitored compliance with applicable laws related to the hiring process including E-Verify requirements.
- Addressed harassment allegations, work complaints or other employee concerns.
Customer Service Representative
First Advantage
04.2013 - 10.2013
- Answering inbound calls
- Customer Service
- Handle complaints
- Returning customer calls in a timely manner
Education
A.S. -
Dallas College
Dallas, TX09-2025
GED -
Garland High School
Garland05-2001
Skills
- Document management
- Filing systems
- Strong interpersonal skills
- Organizing and categorizing
- File maintenance
- Time management
- Self-starter
- Advanced MS office suite
- Clerical support
- Strong problem solver
- File organization
- Empathy and patience
- Strong teamwork
- Data collection
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Office Clerical Aide
Garland Independent School District
02.2018 - Current
Alarm Dispatcher/Data Entry
Southwest Dispatching Center
10.2017 - 02.2018
Verification Specialist
General Information Services
10.2013 - 03.2016
Customer Service Representative
First Advantage
04.2013 - 10.2013
Driver's License
A.S. -
Dallas College
GED -
Garland High School
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