Misty Campbell
Pensacola,Florida
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, decision-making skills to manage multiple, concurrent tasks. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Crossfit VU
Pensacola, FL
12.2017 - 01.2020
- Answered phone, delivered messages to owners and coaches, and greeted visitors.
- Assisted new members in completing paperwork, picking membership plans, and scheduling their free coaching appointments. All data entry required for new members.
- Assisted members that were leaving the gym with cancellation paperwork and all data entry required.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Contacted members weekly to check in on them when absent or life issues would arise.
- Assisted members during class with any questions or concerns about the facility, child care, or membership questions or concerns pertaining to finances.
Insurance Agent
Florida Insurance Agency
Pace, Florida
03.2011 - 11.2017
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
Human Resources/Onboarding Specialist
Georgia Southern University
Statesboro, GA
07.2005 - 02.2011
- Managed payroll processing paperwork to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Implemented onboarding and orientation programs for new employees.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Conducted on boarding orientation for new staff, and faculty and briefed them regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Education
No Degree - Business Administration
Georgia Southern University
Statesboro, GAHigh School Diploma -
Woodham High School
Pensacola, FL05.1995
Skills
- Reading Comprehension
- Customer and Client Relations
- Prioritization
- Multi-Line Phone Systems
- Customer Service
- Detail Oriented
- Organized
- Typing Proficiency
- Critical Thinking
- Coordinated
- Time Management
- Motivated
Timeline
Administrative Assistant
Crossfit VU
12.2017 - 01.2020
Insurance Agent
Florida Insurance Agency
03.2011 - 11.2017
Human Resources/Onboarding Specialist
Georgia Southern University
07.2005 - 02.2011
No Degree - Business Administration
Georgia Southern University
High School Diploma -
Woodham High School