Misty Campbell
Pensacola,Florida
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, decision-making skills to manage multiple, concurrent tasks. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Crossfit VU
12.2017 - 01.2020
- Answered phone, delivered messages to owners and coaches, and greeted visitors.
- Assisted new members in completing paperwork, picking membership plans, and scheduling their free coaching appointments. All data entry required for new members.
- Assisted members that were leaving the gym with cancellation paperwork and all data entry required.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Contacted members weekly to check in on them when absent or life issues would arise.
- Assisted members during class with any questions or concerns about the facility, child care, or membership questions or concerns pertaining to finances.
Insurance Agent
Florida Insurance Agency
03.2011 - 11.2017
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
Human Resources/Onboarding Specialist
Georgia Southern University
07.2005 - 02.2011
- Managed payroll processing paperwork to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Implemented onboarding and orientation programs for new employees.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Conducted on boarding orientation for new staff, and faculty and briefed them regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Education
No Degree - Business Administration
Georgia Southern University
Statesboro, GAHigh School Diploma -
Woodham High School
Pensacola, FL05.1995
Skills
- Reading Comprehension
- Customer and Client Relations
- Prioritization
- Multi-Line Phone Systems
- Customer Service
- Detail Oriented
- Organized
- Typing Proficiency
- Critical Thinking
- Coordinated
- Time Management
- Motivated
Timeline
Administrative Assistant
Crossfit VU
12.2017 - 01.2020
Insurance Agent
Florida Insurance Agency
03.2011 - 11.2017
Human Resources/Onboarding Specialist
Georgia Southern University
07.2005 - 02.2011
No Degree - Business Administration
Georgia Southern University
High School Diploma -
Woodham High School
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