Misty Capel
Springfield,MO
Summary
Highly experienced Account Executive known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Inside Sales Account Executive
Kinetic By Windstream
05.2023 - 10.2023
- Monitored portfolio growth through outbound telesales and web leads.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inside Account Executive
Consumer Safety Technology: Intoxalock
10.2022 - 04.2023
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
Leveraged Sales Representative
AT&T Communications
01.2022 - 10.2022
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Agency Business Consultant
Farmers Insurance
01.2019 - 05.2021
- Generate a specific candidate pool for Agency Ownership opportunities through strategic placement of advertisements, evaluation of applicant credentials, conducting initial interviews, pre-screening assessments and facilitating state insurance license process.
- Coordinate and implement all active and passive recruiting systems developed by the Company.
- Assist individuals on-boarding through new agent entry points, including assistance with agency setup, training, business planning and recommendations regarding effective marketing systems.
- Evaluate, coach and support progress of agencies; analyze current state and provide recommendations for increased productivity.
Operations Manager| Producer
Farmers Insurance
10.2016 - 05.2018
- Implement policies and standard operating procedures for continuous improvement of the Agency. Maximize productivity and management systems by establishing specific goals and managing operations.
- Analyze retention, loss ratio trends and sales volume to identify areas for improvement. Provide excellent client care to maintain and improve customer relations and strengthen loyalty.
- Forge and cultivate productive relationships with community members and potential clients
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Recommend type and amount of coverage based on analysis of customers circumstances using persuasive sales techniques.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
Universal Banker| Loan Officer
US Bank
04.2015 - 08.2016
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
Team Leader
Apex Communications - AT&T
06.2009 - 04.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Operations Manager
AT&T Mobility
09.1998 - 02.2006
- 10/01 - 02/06 Operations Communications Manager
- 09/01 - 10/04 Business Sales Specialist
- 04/00 - 09/01 Wireless Sales Consultant
- 09/98 - 10/99 Customer Service Representative
Education
High School Diploma -
Sheridan High School
Sheridan, AR05.1995
Skills
- Opportunity Identification
- Cold Calling Expertise
- Customer Service
- Relationship Building
Timeline
Inside Sales Account Executive
Kinetic By Windstream
05.2023 - 10.2023
Inside Account Executive
Consumer Safety Technology: Intoxalock
10.2022 - 04.2023
Leveraged Sales Representative
AT&T Communications
01.2022 - 10.2022
Agency Business Consultant
Farmers Insurance
01.2019 - 05.2021
Operations Manager| Producer
Farmers Insurance
10.2016 - 05.2018
Universal Banker| Loan Officer
US Bank
04.2015 - 08.2016
Team Leader
Apex Communications - AT&T
06.2009 - 04.2015
Operations Manager
AT&T Mobility
09.1998 - 02.2006
High School Diploma -
Sheridan High School
Similar Profiles
Davida WilliamsDavida Williams
Door-to-Door Sales Representative at Kinetic By WindstreamDoor-to-Door Sales Representative at Kinetic By Windstream
Tori PierceTori Pierce
Inside Acct Exec-Res-Outbound at Kinetic by WindstreamInside Acct Exec-Res-Outbound at Kinetic by Windstream
KYLE COOKKYLE COOK
Elite Consumer Sales Lead at Kinetic by WindstreamElite Consumer Sales Lead at Kinetic by Windstream
Mauriana ReckerMauriana Recker
Outbound Acct Executive- Residential at Kinetic by WindstreamOutbound Acct Executive- Residential at Kinetic by Windstream
Sady PettySady Petty
Fresh Team Lead at WalmartFresh Team Lead at Walmart