Suzanne Greenwood
Greeley,CO
Summary
Motivated and driven individual with experience in sales, transportation, customer service, and communication. Proven track record of exemplary teamwork, building loyalty and long-term relationships with customers as well as peers, and willingness to take on on added responsibilities to meet team goals. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering results.
Overview
3
3
years of professional experience
Work History
Inside Sales Account Executive
JBS
01.2023 - Current
- Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
- Developed new business opportunities for the company by conducting market research and identifying potential clients to target.
- Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
- Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
- Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
- Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
- Stayed informed of industry trends and competitor offerings to maintain a competitive edge in the market.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and celebrating successes with colleagues.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Inside Sales Coordinator
JBS
09.2020 - 01.2023
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Provided exceptional customer service, resulting in a significant decrease in customer complaints.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Worked with sales managers to verify pricing discounts and customer details.
- Answered incoming customer calls daily.
Education
Bachelor of Arts - Communications
Eastern Illinois University
Charleston, IL08.2005
High School Diploma -
Virginia High School
Virginia, IL2000
Skills
- Decision making & Problem Solving
- Effective Communication & Interpersonal Communication Skills
- Team Collaboration & Relationship Building
- Conflict Resolution & Opportunity Identification
- Sales & Marketing Initiatives
- Exceptional Customer Service & Rapport Building
- Key Relationship Management & Network Enthusiast
- Sales Closing & Clint Retention
- Data Entry & Order Management
- Client Retention & Adaptability
Sign Language
Studied 2 years at EIU
Timeline
Inside Sales Account Executive
JBS
01.2023 - Current
Inside Sales Coordinator
JBS
09.2020 - 01.2023
Bachelor of Arts - Communications
Eastern Illinois University
High School Diploma -
Virginia High School
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