Misty Clayburn
Cookeville,TN
Summary
Focused 911 Dispatcher bringing 23C years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the Cookeville Police Department.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Dispatcher
Tennessee Wildlife Resource Agency
Crossville, TN
04.2024 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
911 Emergency Dispatcher
Putnam County 911
Cookeville, TN
04.2023 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
Dispatch Supervisor
Putnam County Sheriff Office
Cookeville, TN
06.2007 - 04.2023
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Tracked and reported on dispatcher performance metrics.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Analyzed data to identify trends in call patterns or service issues.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Mentored, trained and managed team of [Number] employees and offered insight and direction, helping boost overall performance.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
Dispatcher/Corrections Officer
Clay County Sheriff Office
Celina, TN
02.2001 - 06.2007
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
- Conducted routine and emergency head counts.
- Attended regular trainings and maintained appropriate certifications.
- Conducted cell and illegal substance checks.
- Assisted in restraining violent and unruly inmates.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Served meals and dispensed medications to inmates.
Education
High School Diploma -
Celina High School
Celina, TN05-1994
Skills
- Prioritization
- Situational Awareness
- Geographical knowledge
- Information Gathering
- Active Listening
- Information Gathering and Relay
- Call Management
- Critical Thinking
- Computer Skills
- Database Queries
- Computer-based dispatch systems
- EMS Dispatch
- Works Well Under Pressure
- Decision-Making
- Basic life support knowledge
- Problem-Solving
- Map reading abilities
- Stress Tolerance
- Data Entry
- Teamwork and Collaboration
Timeline
Dispatcher
Tennessee Wildlife Resource Agency
04.2024 - Current
911 Emergency Dispatcher
Putnam County 911
04.2023 - Current
Dispatch Supervisor
Putnam County Sheriff Office
06.2007 - 04.2023
Dispatcher/Corrections Officer
Clay County Sheriff Office
02.2001 - 06.2007
High School Diploma -
Celina High School
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