MISTY COLLINS
Rusk,TX
Summary
Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and 18 years of experience in billing and payments.
Overview
25
25
years of professional experience
Work History
Client Success Manager
Meridian Kiosks
Atlanta, GA
09.2023 - Current
- Conduct System Utilization Report (SUR) reviews with members/customers during on-site visits and scheduled calls
Billing Supervisor
Cherokee County Electric Cooperative Association
Rusk, TX
02.2006 - 09.2023
- Meridian / System Experience:Daily user of Meridian/UPN systems for billing, service orders, and account management
Set up and maintain rates, meters, and net metering within the system
Troubleshoot billing and system-related issues and resolve discrepancies
Support internal users and departments with system questions and processes
Work within command center to resolve meter communication
Client & Customer Support:Handle high-volume billing inquiries and provide resolution for complex account issues
Assist customers with online account setup, payments, and profile management
Resolve high bill complaints and explain billing calculations clearly
Support service-related inquiries including outages, new service, and account changes
Billing & Operations:Process billing corrections, adjustments, and duplicate bills
Manage service orders including disconnects, reconnects, and new services
Estimate usage for stopped meters and investigate meter discrepancies
Review and manage open service orders for accuracy and completion
Financial & Reporting:Perform daily balancing of credit cards, e-checks, and other payment methods
Process daily deposits and correct bank discrepancies
Reconcile accounts and resolve variances
Reverse incorrectly posted payments and ensure account accuracy
Prepare and submit monthly billing reports to management
Monthly Processes:Review pre-bill edit reports to ensure billing accuracy
Execute billing cycles and month-end close processes
Run delinquent notices and support collections processes
Review demand readings and submit reading tickets
Process final bills and credit reports twice monthly
Complete substation and operational reporting
Accounting Clerk
City Of Rusk
Rusk, TX
01.2001 - 02.2006
- Managed accounts payable, accounts receivable, and payroll
Prepared financial reports and assisted with budgeting and expense tracking
Maintained accurate financial records and applied proper accounting codes
Conducted expense analysis and supported financial operations
Education
Alto High School
Alto, TX05.1995
Skills
- Monthly Reconciliations
- Problem Solving Skills
- Teamwork
- Creativity
Timeline
Client Success Manager
Meridian Kiosks
09.2023 - Current
Billing Supervisor
Cherokee County Electric Cooperative Association
02.2006 - 09.2023
Accounting Clerk
City Of Rusk
01.2001 - 02.2006
Alto High School