Dynamic team collaborator with expertise in communication and project management. Proven ability to adapt and respond efficiently to challenges, enhancing customer experiences and creating a safe environment.
Overview
19
19
years of professional experience
Work History
Server, Host, Food Runner
Big Biscuit
Olathe
10.2025 - Current
Greeted guests with friendliness and professionalism.
Responded efficiently to guest inquiries and complaints in a professional manner.
Provided excellent customer service to ensure guest satisfaction.
Childcare Provider
Self-employed
Olathe
05.2019 - Current
Provided nurturing care and supervision for children of various ages.
Developed and implemented engaging educational activities and playtime routines.
Communicated effectively with parents regarding children's progress and needs.
Provided a safe, nurturing and stimulating environment for children to learn and grow.
Developer, Manager
Giving Hearts of Johnson County outreach group
Olathe
08.2018 - Current
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Delegated work to staff, setting priorities and goals.
Established processes to ensure efficient workflow throughout the organization.
Developed and implemented strategies to increase customer satisfaction and loyalty.
School Bus Driver
First Student Transportation
Olathe
07.2007 - 05.2015
Obeyed DOT rules and regulations and local laws to maximize safety.
Responded quickly in emergency situations by taking appropriate actions.
Prioritized punctuality by efficiently managing time during daily routes and ensuring on-time arrivals.
Facilitated open communication with students to address concerns and enhance their bus experience.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO
12-2025
Bachelor of Science - Criminal Justice in Human Services
Colorado Technical University
Colorado Springs, CO
12-2021
Skills
Conflict resolution
Community outreach
Team collaboration
Customer service
Communication skills
Data analysis
Route coordination
Strong safety history
Behavior management
DOT regulations
Project management
Time management
Adaptability and flexibility
Affiliations
Volunteer work with nonprofit groups
Timeline
Server, Host, Food Runner
Big Biscuit
10.2025 - Current
Childcare Provider
Self-employed
05.2019 - Current
Developer, Manager
Giving Hearts of Johnson County outreach group
08.2018 - Current
School Bus Driver
First Student Transportation
07.2007 - 05.2015
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice in Human Services