JORDYN DEMAYO
philadelphia,US
Summary
Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Team-oriented, with a strong commitment to promoting a positive work and shopping environment.
Overview
5
5
years of professional experience
Work History
Server, Host, Food Runner
Sabrina’s Cafe
1804 Callowhill Street, Philadelphia PA, 19130
02.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Stogie Joe's Tavern
Philadelphia
07.2020 - 05.2024
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Answered phones and completed financial transactions for other team members
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen
- Was in charge of training new employees
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Worked efficiently to keep the dining room and work areas clean by busing and resetting 30+ tables per shift
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers
- Double-checked ID cards to ensure bar patrons were of legal drinking age
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions.
Host
Live! Casino & Hotel Philadelphia
Philadelphia
01.2023 - 10.2023
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating
- Informed servers of newly seated parties for quick service
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Cultivated positive guest relations by managing information and coordinating quick seating.
Cashier
City Pizza
Philadelphia
07.2019 - 07.2021
- Educated customers about food promotions to increase sales
- Processed new orders quickly and accurately, completing 50+ daily transactions
- Am in charge of taking orders from customers
- Counted the cash in the register drawer at the start and end of each shift
- Customers received directions and recommendations from me
- Greeted customers with a smile and offered prompt and dedicated assistance.
Education
Bachelor of Science - Medical Imaging and Radiation Sciences
Thomas Jefferson University East Falls Campus
Philadelphia, PA01.2026
High School -
Saints John Neumann and Maria Goretti Catholic High School
Philadelphia, PA01.2022
Skills
- High volume transactions
- Cash drawer balancing
- Coupons and gift cards
- Excellent verbal communication
- Money management
- Credit card authorizations
- Refunds and exchanges
- Product upselling
- Product bagging
- Customer greeting
- ID verification
- Friendly demeanor
Timeline
Server, Host, Food Runner
Sabrina’s Cafe
02.2024 - Current
Host
Live! Casino & Hotel Philadelphia
01.2023 - 10.2023
Server
Stogie Joe's Tavern
07.2020 - 05.2024
Cashier
City Pizza
07.2019 - 07.2021
Bachelor of Science - Medical Imaging and Radiation Sciences
Thomas Jefferson University East Falls Campus
High School -
Saints John Neumann and Maria Goretti Catholic High School