Misty Cutshall
Lamar,CO
Summary
Dynamic Hospitality Manager with a proven track record at Realty 4 Him LLC, excelling in guest relations management and employee scheduling. Enhanced customer service ratings through personalized attention and streamlined operations, while optimizing resource allocation to reduce waste. Committed to health and safety compliance, fostering a loyal customer base through exceptional service.
Overview
18
18
years of professional experience
Work History
Hospitality Manager
Realty 4 Him LLC
Lamar, CO
02.2022 - Current
- Supervised daily operations to ensure exceptional guest experiences and satisfaction.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Streamlined processes for check-in/check-out procedures, enhancing overall guest flow and experience.
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Produce Manager
Farmers Market
Lamar, CO
02.2021 - 02.2022
- Managed daily inventory of fresh produce to ensure optimal stock levels.
- Implemented effective merchandising strategies to enhance product visibility.
- Streamlined checkout processes to improve customer service efficiency.
- Analyzed sales data to forecast demand and adjust inventory accordingly.
- Developed promotional displays that increased customer engagement and sales volume.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
Front End Manager
Safeway
Lamar, CO
11.2007 - 05.2012
- Supervised front-end operations, ensuring efficient customer service and checkout processes.
- Trained staff on best practices for customer engagement and transaction handling.
- Implemented strategies to enhance front-end efficiency and reduce wait times.
- Monitored compliance with company policies and procedures at the front end.
- Collaborated with management to develop promotional displays and product placements.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Corunna High School
Corunna, MI2001
Skills
Employee scheduling
Staff training and development
Guest relations management
Health and safety compliance
Cash handling
Timeline
Hospitality Manager
Realty 4 Him LLC
02.2022 - Current
Produce Manager
Farmers Market
02.2021 - 02.2022
Front End Manager
Safeway
11.2007 - 05.2012
High School Diploma -
Corunna High School