Misty Denney
Walton,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Customer Service Clerk
Kroger
11.2008 - 02.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Line Cook Trainer
Kroger
01.2009 - 01.2017
- Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
- Facilitated cross-training among employees to increase versatility in handling various stations within the kitchen.
- Assisted executive chef with daily operations, ensuring smooth workflow and efficient resource allocation.
- Maintained high levels of cleanliness and sanitation throughout the kitchen space, adhering to all health code regulations.
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
Cheese Specialist Manager
Kroger
01.2017 - 02.2019
- Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
- Supported team members during busy periods by assisting with tasks like cashiering or restocking shelves when necessary.
- Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
- Coordinated with other departments, such as deli or bakery, to create cross-promotional opportunities and maximize overall sales potential.
- Educated customers on proper storage techniques, ensuring optimal flavor preservation and reduced food waste.
- Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
- Managed the ordering process, anticipating seasonal fluctuations in demand and adjusting stock levels accordingly for optimal inventory management.
- Collaborated with store management to plan and execute successful cheese promotions and events.
Seasonal Delivery Driver
UPS
10.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
School Bus Driver
Walton-Verona Independant Schools
01.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Followed all DOT regulations
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Obeyed federal, Kentucky and local traffic laws and regulations to enable safe transportation outcomes for students.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- First Aid certified
Education
GED -
Campbell County Adult Education
Newport, KY11.2022
Skills
- Dependable and reliable
- Behavior management
- DOT regulations
- License endorsements
- Commercial driving
- Punctuality
- Customer service
- Organizational skills
- Inventory control
- Scheduling
- Training and coaching
- Data entry
Timeline
Seasonal Delivery Driver
UPS
10.2022 - 01.2023
School Bus Driver
Walton-Verona Independant Schools
01.2022 - Current
Cheese Specialist Manager
Kroger
01.2017 - 02.2019
Line Cook Trainer
Kroger
01.2009 - 01.2017
Customer Service Clerk
Kroger
11.2008 - 02.2021
GED -
Campbell County Adult Education
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