Paul Pepin
Fort Lauderdale,Florida
Summary
I am very interested and excited to be able to start a career as an aspiring Firefighter/EMT/Paramedic. With nearly 8 years of working customer service at Publix has benefited myself greatly with inter-personal skills with co-workers and customers, teamwork, communication, and being able to handle high pressure moments as they arise, along with loyalty to my respective employer. Other than previous education experience such as being a licensed EMT, having a Paramedic Certificate of completion, and an ACLS/PALS license; without direct medical experience as an employee, I aim to demonstrate qualities Firefighters need such as courage, being level-headed, working as a team player, peak physical condition, and having a public service mindset, to help compensate with my previous work/educational relevant experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Publix Super Market At Palm Aire
08.2016 - Current
- Responded to customer questions about products and services.
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Directed visitors to correct personnel to handle individual concerns.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Followed instructions to properly arrange merchandise items.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Established and managed objectives for team production and customer service.
- Identified and quickly handled spill clean-up.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
Paramedic Intern
Broward College
08.2023 - 12.2023
- Shadowed emergency medical services team during in field response.
- Utilized critical thinking skills to prioritize tasks effectively in high-stress environments, ensuring optimal patient care delivery.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Transferred patients safely and securely to medical facilities for continued care.
Education
Firefighter I And Firefighter II - Fire Academy
Coral Springs Regional Institute of Public Safety
Coral Springs, FL06.2024
Associate of Science - Paramedic
Broward College
Fort Lauderdale, FL12.2023
EMT Certification - EMT
Broward College
Fort Lauderdale, FL08.2021
High School Diploma -
Northeast High School
Oakland Park, FL06.2019
Skills
- Customer Service Excellence
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Excellent Attention to Detail
- Time Management
- Teamwork and Collaboration
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Willingness to Learn
- Excellent Communication
- Work Task Prioritization
- Reliable and Responsible
- Honest and Dependable
Certification
- EMT - Licensed Emergency Medical Technician
- Paramedic Certification of completion (Still pending to attempt national certification as a Paramedic)
- Licensed ACLS/PALS Provider
- Certified in NIMS 100, 200, 700, 800
Timeline
Paramedic Intern
Broward College
08.2023 - 12.2023
Customer Service Clerk
Publix Super Market At Palm Aire
08.2016 - Current
Firefighter I And Firefighter II - Fire Academy
Coral Springs Regional Institute of Public Safety
Associate of Science - Paramedic
Broward College
EMT Certification - EMT
Broward College
High School Diploma -
Northeast High School
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