Misty Dillard
Statesville,NC
Summary
Proven multitasker and quick learner, I excelled at KFC Restaurant by enhancing kitchen efficiency and reducing food waste significantly. Skilled in customer service and safe food handling, I consistently maintained high-quality output and workplace organization, contributing to improved service flow and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Prep Cook
KFC Restaurant
Kannapolis, NC
10.2020 - 02.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Independent Contract Driver
Couriernet
Charlotte, NC
07.2013 - 05.2018
- Collaborated closely with dispatchers to provide accurate updates on delivery status, location, and estimated arrival times.
- Identified potential new clients by networking within the community at various events/venues frequented by target demographics.
- Maintained vehicle safety and cleanliness, ensuring professional representation of the company at all times.
- Resolved client issues promptly, demonstrating excellent problem-solving skills and maintaining high levels of customer satisfaction.
- Exhibited strong organizational skills in managing daily tasks, ensuring all deliveries were completed well within designated timeframes.
- Navigated challenging routes and road conditions to ensure on-time deliveries without compromising safety standards.
- Contributed to a positive team atmosphere among fellow drivers by sharing tips/tricks for improved performance within the industry.
- Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
- Documented mileage, deliveries, pickups, customer issues and damages.
Direct Support Professional
RHA Health Care
Statesville, NC
07.2000 - 03.2007
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Activities Assistant
Saturn Nursing & Rehab
Charlotte, NC
04.2007 - 12.2011
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Provided emotional support and companionship to improve quality of life for residents.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
Education
Business
Devry
Charlotte, NCNorth Iredell High School
Olin, NC06.1998
Skills
- Attention to Detail
- Cleaning and organization
- Customer Service
- Safe Food Handling
- Time Management
- Efficient multitasking
- Following Instructions
- Quick-learning
Languages
Spanish
Native or Bilingual
Timeline
Prep Cook
KFC Restaurant
10.2020 - 02.2021
Independent Contract Driver
Couriernet
07.2013 - 05.2018
Activities Assistant
Saturn Nursing & Rehab
04.2007 - 12.2011
Direct Support Professional
RHA Health Care
07.2000 - 03.2007
Business
Devry
North Iredell High School