MISTY DOUGLAS
Smyrna,GA
Summary
An versatile individual with over 15 years of working collaboratively to achieve company and departmental goals. Proven ability to manage and oversee the business and office strategies that are consistent with the company’s success within the framework of set guidelines. Performed diverse executive administrative duties with a high level of contact and exposure to highly sensitive information requiring considerable use of tact, diplomacy, discretion, and judgment.
Overview
16
16
years of professional experience
Work History
Verbatim Hearing Reporter
Business Support Services Of Salem
Atlanta, GA
01.2017 - Current
- Assembled recording equipment to ensure testimony given by attendees will be properly recorded
- Captured words spoken by participants during court proceeding by typing and recording verbatim transcripts
- Served as liaison to attorneys, judges, or other officials, providing information relating to court hearings.
- Trained new hires and provided administrative support as needed.
- Conducted transcription, court reporting, closed captioning, and Communications Access Realtime Reporting (CART).
Manager
G’s Bar & Grill
Montgomery, AL
01.2016 - 01.2017
- Managed and evaluated approximately 15 employees' strengths and assigned tasks based upon experience and training.
- Talent acquisition: screened, hired, and trained recruits
- Tallied inventory and established ways to provide quality service and increase monthly profits
- Developed and implemented planning strategies for marketing and promotions
- Maintained safety standards regarding operations while complying with state and local regulations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Executive Assistant/Office Manager
Verizon Wireless
Montgomery, AL
01.2013 - 01.2015
- Coordinated all office and high-level administrative support duties by preparing and determining needs of operations to provide highest level of efficiency
- Managed Director’s calendar so his/her time could be used efficiently
- Collected and consolidated data for report distribution, process invoices, reconciled expense reports, and other corporate administrative needs
- Worked collaboratively and supported other Administrative Assistants in planning and implementing operations events and meetings
- Communicated and resolved issues to maintain positive work environment by analyzing and communicating to management daily feedback and key performance of teams.
- Arranged corporate and office conferences for company employees and guests.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to over 10 groups to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
Regional Fleet Coordinator
Verizon Wireless
Montgomery, AL
01.2010 - 01.2013
- Oversaw and coordinated fleet of approximately 200 vehicles
- Monitored violations and developed action plan to mitigate risk to ensure driver training and safety compliance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Exceeded goals through effective task prioritization and great work ethic.
Coordinator
Alltel Communications
Montgomery, AL
01.2008 - 01.2010
- Created and coordinated schedules, meetings, events, conference calls, and travel arrangements for operations directors and managers.
- Generated departmental database for training, vehicles, and equipment inventory and expense budgets for over 100 vehicles.
- Vendor management, screened and solicited vendors and contractors, sourcing, then updated in PeopleSoft
- Entered and maintained departmental records in company database.
- Devised and implemented improvements to reporting procedures.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Underwriting Assistant
General Casualty Ins. Co
Montgomery, AL
01.2004 - 01.2007
- Communicated and corresponded with customers, agents, and underwriters and serve as point of contact on account-related matters
- Prepared and performed administrative duties to assist underwriters in processing applications for personal and commercial insurance policies
- Issued policies and initiated invoicing following Underwriter’s instruction.
- Reviewed over 50 applications for insurance coverage and reports from loss control specialists to determine risks.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Education
Bachelor of Science Management -
University of Phoenix
Tempe, AZ06.2013
Skills
- Legal Terminology
- Court Clerk Office Filings
- Accuracy Verification
- Court Session Documentation
Timeline
Verbatim Hearing Reporter
Business Support Services Of Salem
01.2017 - Current
Manager
G’s Bar & Grill
01.2016 - 01.2017
Executive Assistant/Office Manager
Verizon Wireless
01.2013 - 01.2015
Regional Fleet Coordinator
Verizon Wireless
01.2010 - 01.2013
Coordinator
Alltel Communications
01.2008 - 01.2010
Underwriting Assistant
General Casualty Ins. Co
01.2004 - 01.2007
Bachelor of Science Management -
University of Phoenix