Misty Gardner
Brighton,CO
Summary
Customer Service Representative with expertise in call center operations and customer engagement. Demonstrates strong organizational skills, technical troubleshooting abilities, and a keen attention to detail, effectively enhancing service quality and customer satisfaction. Committed to leveraging extensive experience to foster relationships and drive company success through innovative solutions and empathetic communication. Easily adaptable to fast paced situations. Always willing to learn new areas.
Overview
14
14
years of professional experience
Work History
Rider Support
Comoto
01.2024 - Current
- Resolve inquiries, enhance satisfaction, improve service quality.
- Swiftly address customer concerns, boosting satisfaction rates and elevating service standards. Implement innovative solutions for complex customer issues.
- I collaborate with customers, logistics personnel, technical teams, suppliers, and order management teams to facilitate global shipments and inventory requests. I am responsible for account management and order maintenance.
- I actively seek additional education on topics and issues to enhance my ability to assist customers effectively.
- I possess the skills to effectively de-escalate situations with upset customers and resolve their issues when necessary.
- I possess the ability to focus on details that may often go unnoticed, allowing me to make informed decisions independently without the need to involve other teams.
- President of the Culture Riders, which organizes events for the Rider Support team
- Trained agents for skills in other areas
- Trained in multiple areas of the company
- Stepped in to help on the Rever Team
Web Customer Support
TTEC
Greeley, CO
04.2022 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, providing frontline customer support or assistance with website and/or app.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Recruiter
Dalbey University
Denver, CO
08.2012 - 03.2013
- Directed and participated in recruitment and enrollment activities.
- Referred students to degree programs based on interests, aptitudes or educational assessments.
Education
GED -
Front Range Community College
Westminster, CONo Degree - Transcribing
U.S. Career Institute
06-2027
Skills
- Communication skills, Empathy, Technical Troubleshooting, Microsoft Windows, Microsoft Office, Organizational Skills, Online Chat Support, Call Center Operations, Incoming Call Management, Attention to Detail, Conflict resolution, Patience and emotional control, Multi-tasking, Time Management, Adaptability
- Cross-trained in multiple areas with quick learning
- Multiple assigned tasks per day
Timeline
Rider Support
Comoto
01.2024 - Current
Web Customer Support
TTEC
04.2022 - 11.2023
Recruiter
Dalbey University
08.2012 - 03.2013
GED -
Front Range Community College
No Degree - Transcribing
U.S. Career Institute