Summary
Overview
Work History
Education
Skills
Timeline
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Halie Brown

Poplar Bluff,MO

Summary

Dynamic Resource Center Manager with a proven track record at Southern Bank, excelling in operations management and staff leadership. Enhanced employee productivity through targeted training and fostered a culture of teamwork, resulting in improved customer satisfaction and engagement. Skilled in data analysis and decision-making, driving continuous growth and operational excellence.

Overview

8
8
years of professional experience

Work History

Resource Center Manager

Southern Bank
02.2024 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Increased community engagement with center by organizing and promoting local events that resonated with community interests.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Improved team morale and cohesiveness by initiating regular team-building activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Resource Center Manager

Southern Bank
06.2023 - 02.2024
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.

Resource Center Specialist

Southern Bank
10.2017 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

High School Diploma -

Twin Rivers High School
Broseley, MO
05-2017

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Staffing
  • Data analysis
  • Training coordination
  • Staff development
  • Operations oversight
  • Customer service
  • Decision-making
  • Data management
  • Effective leader

Timeline

Resource Center Manager

Southern Bank
02.2024 - Current

Assistant Resource Center Manager

Southern Bank
06.2023 - 02.2024

Resource Center Specialist

Southern Bank
10.2017 - 06.2023

High School Diploma -

Twin Rivers High School

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Halie Brown