Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misty Gibree

Fargo,ND

Summary

Small business owner. Achieved significant growth through helping those around me. Skilled in crisis management, fostering a positive place that enhances new growth in others. Working along somebody else, and helping guide them to the next steps that they want to make in their lives. Experience in caretaking and working with difficult people.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner

Third Drop Coffee
04.2023 - Current
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with costumers, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Owner

Babbs Coffee House
04.2021 - Current


  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Peer Support II

Lighthouse Church Fargo
06.2019 - 04.2021
  • Experienced pPeer Support I
  • Experienced Peer Support II
  • Strong track record of improving the quality of life for those around me
  • Experience in coordinating care and providing all of this support to individual
  • Skilled in communication, problem-solving, and resourcefulness.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Applied Science - Mechanical CADD Engineering

Minnesota State And Technical College
Morehead, Minnesota

GED - General Studies

Woodrow Wilson
Fargo, ND
2000

Skills

  • Small business operations
  • Relationship building
  • Verbal communication
  • Crisis management
  • User experience enhancement
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management

Certification

Peer support I

Peer support II

Jail Chaplain Ministry (multiple)

Motivational Interviewing

Timeline

Owner

Third Drop Coffee
04.2023 - Current

Owner

Babbs Coffee House
04.2021 - Current

Peer Support II

Lighthouse Church Fargo
06.2019 - 04.2021

GED - General Studies

Woodrow Wilson

Associate of Applied Science - Mechanical CADD Engineering

Minnesota State And Technical College

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