Summary
Work History
Education
Skills
Timeline
Generic

Misty Givens

customer service

Summary

Team-oriented self-starter bringing 20 plus years in training, staff development, management, and human resources. Exceptional communication, analytical and organizational skills in every area of customer service including serving,bartending, management, training,upselling, and advertisement online and both restaurant and retail industry.

Work History

Online Reseller

Mercari, Offerup,next Door,poshmark
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Utilized software to automate customer communication and order fulfillment.

Shift Manager, Trainer

Dennys Restaurant
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Aztexa

Shift Lead
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.

Education

Diploma - Basic

Puyallup Highschool
Puyallup
06.1994

Skills

Customer service

Advertising

Fraud prevention

Trainer

First aid

Timeline

Online Reseller

Mercari, Offerup,next Door,poshmark

Shift Manager, Trainer

Dennys Restaurant

Aztexa

Shift Lead

Diploma - Basic

Puyallup Highschool

Similar Profiles

CREATE PROFILE
Misty Givenscustomer service