Misty Guglielmo
New Cumberland,WV
Summary
Motivated customer service specialist with many years of experience in diverse industries from telemarketing to customer service representative at conferences for multimedia production company to management at a copy/mail center for university professors and staff. My years of experience has lead me to the understanding of customer’s desires and by providing above and beyond their expectations will build strong relationships for the future.
Overview
24
24
years of professional experience
Work History
Sr. On-Site Service Specialist
Ricoh Americas
01.2014 - Current
- Company Overview: Scanned and provided quality control for patient’s medical documents
- Scanned and provided quality control for patient’s medical documents
- Answered and transferred customer’s calls using a switchboard phone system
- Distributed documents to company personnel
- Greeted and directed patients to where they needed to go
- Performed other duties as assigned
- Scanned and provided quality control for patient’s medical documents
Site Manager
Ricoh Americas
01.2007 - 01.2014
- Company Overview: Managed a high volume document and mail center at a face paced university
- Managed a high volume document and mail center at a face paced university
- Performed all functions required for the delivery and completion of copy request
- Created, updated and edited documents as needed to ensure customer expectations
- Maintained monthly and yearly billing reports
- Provided training to internal and external staff on workflow, machine and software operation
- Revised accurate and up to date Site Procedures Guides, Forms and Logs
- Maintained daily meter and service logs
- Performed equipment repair and coordinated scheduled maintenance as needed
- Applied proper postage for customers using UPS Worldship software, USPS mail machine and Fed Ex online
- Operated the shrink wrap machine, paper cutter, hole driller, bindery equipment, copiers, fax machine, printers and USPS mail
- Performed monthly inventory and ordered supplies as needed
- Provided support for all customer service questions or concerns
- Managed a high volume document and mail center at a face paced university
Office/Multimedia Specialist
Technimedia Studios
Jewett, OH
01.2001 - 01.2007
- Company Overview: Managed all aspects of the shipping and receiving department
- Shipping Department - Managed all aspects of the shipping and receiving department
- Secretary - Updated and maintained a variety of different databases and file systems, prepared materials for mass mailings, ordered supplies, Quality control of proposals, artwork and video programs, and also handled many other tasks with little or no supervision
- Sales- Via telephone and conference sales associate
- Graphic Design - Created and revised product print materials
- Talent- On Screen Talent for commercials and educational programs
- Managed all aspects of the shipping and receiving department
Education
High School Diploma -
Brooke High School
Wellsburg, WVSkills
- Operations Management
- Time Management
- Troubleshooting
- Detailed Oriented
- Multitasking
- Customer Service
- Staff Training
- Leadership
Timeline
Sr. On-Site Service Specialist
Ricoh Americas
01.2014 - Current
Site Manager
Ricoh Americas
01.2007 - 01.2014
Office/Multimedia Specialist
Technimedia Studios
01.2001 - 01.2007
High School Diploma -
Brooke High School