Misty Hagemier
Long Beach,MS
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
1800 Radiator
Biloxi
08.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
Medical Assistant
Coastal Family Health Clinic
Biloxi/Gulfport
09.2015 - 08.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
1800 Radiator
08.2019 - Current
Medical Assistant
Coastal Family Health Clinic
09.2015 - 08.2019
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