Dynamic Assistant Bar Manager with a proven track record at Brewlands Billiard's and Bar, enhancing customer satisfaction and surpassing sales goals through expert mixology and outstanding service-oriented mindset. Skilled in POS System Operation and adept at building lasting customer relationships, I excel in fast-paced environments, ensuring both operational efficiency and exceptional guest experiences.
Hi, I’m
Misty Hamilton
Lakeland,FL
Summary
Overview
6
years of professional experience
Work History
Brewlands Billiard's and Bar
Assistant Bar Manager
07.2021 - 05.2024
Job overview
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulati
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
The Stadium
Bartender
06.2018 - 07.2021
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Estero High SchoolEstero, FL
High School Diploma
05.1998
University Overview
Skills
- POS System Operation
- Basic accounting
- Scheduling Coordination
- Ordering Supplies
- Waste Reduction
- Equipment Maintenance
- Mixology expertise
- Service-oriented mindset
- Customer Relationship Building
- Outgoing Personality
- Wine and liquor knowledge
- Organizational ability
- Training and mentoring
Timeline
Assistant Bar Manager
Brewlands Billiard's and Bar
07.2021 - 05.2024
Bartender
The Stadium
06.2018 - 07.2021
Estero High School
High School Diploma
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