Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Misty Hanna

Macedonia

Summary

Organized professional with strong relationship-building and problem-solving abilities. Proven track record of exceeding expectations in fast-paced environments. Skilled in cultivating partnerships and fostering relationships across diverse demographics and management levels. Exceptional customer service, managerial, and communication skills.

Overview

21
21
years of professional experience

Work History

Owner

Rejuvenate Me, LLC
Macedonia
08.2024 - Current
  • Remove money, clean components, and perform routine vending machine services.
  • Track product inventory levels, restocking vending machines as needed.
  • Review usage logs to identify sales trends and improvement areas.
  • Maintain comprehensive records of repairs, maintenance, and sales activities for each machine.

Operations Manager

Hydrate HQ
Cleveland
05.2015 - Current
  • Streamline daily operations to boost efficiency and service delivery.
  • Manage Service Departments across multiple locations.
  • Coordinate cross-departmental communication for seamless workflow integration.
  • Implement process improvements to enhance resource management and productivity.
  • Develop training programs to elevate staff operational skills and knowledge.
  • Analyze operational data to identify trends and guide decision-making processes.
  • Manage inventory levels to optimize supply chain efficiency and minimize waste.
  • Supervise employee workflow, maximizing productivity while maintaining quality standards.
  • Resolve customer complaints promptly, ensuring high levels of satisfaction.
  • Purchase and track all inventory across multiple locations.
  • Submit and track warranty claims for all inventory.
  • Maintain and update CRM software as needed to maintain accurate customer documentation and current procedures.
  • Create training guidelines, documents, and videos.
  • Create, order and maintain inventory levels of all marketing materials
  • Onboard all new employees including training on CRM, adding to all software, coordinating equipment needs such as laptops,

Production Scheduler

Vendors Exchange International
Cleveland
06.2014 - 03.2015
  • Coordinated production schedules to optimize resource allocation and workflow efficiency.
  • Managed inventory levels to ensure timely availability of materials for production.
  • Collaborated with cross-functional teams to align production goals and timelines.
  • Monitored daily operations to identify bottlenecks and recommend solutions.
  • Developed detailed schedules using ERP systems for accurate tracking of production progress.
  • Analyzed production data to forecast future scheduling needs and trends.
  • Handled production issues, quickly remedying equipment malfunctions and staff problems.
  • Evaluated existing procedures and recommended improvements as necessary.

Master Scheduler

Loth, Inc.
Cincinnati
01.2013 - 06.2014
  • Collaborated with project managers and clients to prioritize projects based on various factors.
  • Established a comprehensive process for scheduling furniture installation projects.
  • Implemented a bidding process for service vendors, achieving record profits.
  • Developed and upheld a scheduling procedure ensuring timely project completion.
  • Assigned installation and delivery tasks to personnel according to skill level and availability.
  • Created and monitored project schedules for multiple teams to track progress.
  • Resolved internal scheduling disputes efficiently to maintain workflow continuity.
  • Communicated schedule changes promptly across the organization and to clients.

Licensed Massage Therapist

Massage Envy Spa
Mason
04.2011 - 12.2012
  • Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
  • Demonstrated knowledge of anatomy and physiology to create appropriate treatment plans for clients.
  • Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
  • Participated in team meetings with other therapists in order to discuss clinical issues related to patient care.
  • Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.

Assistant General Manager

Commercial Works
Cincinnati
06.2004 - 04.2011
  • Identified cost-saving opportunities and enhanced operational efficiency.
  • Developed and enforced office policies and procedures.
  • Established effective communication strategies among departments.
  • Processed payroll accurately, ensuring timely payments for all employees.
  • Resolved customer inquiries promptly, fostering positive client relationships.
  • Managed inventory levels by ordering necessary supplies and equipment.
  • Maintained organized filing systems for records and correspondence.
  • Assisted with accounts payable and receivable functions as required.

Education

Licensed Massage Therapist -

Cincinnati School of Medical Massage
Cincinnati, OH
01-2010

Skills

  • Operational efficiency and process improvement
  • Team collaboration and problem solving
  • Purchasing, procurement, and budgeting
  • Cost control and expense reporting
  • Business operations management
  • Cross-department communication
  • Customer relations and service
  • Administrative oversight
  • Inventory management
  • Schedule coordination and management
  • Account management and client relations
  • CRM and database management
  • Workflow coordination and optimization
  • Negotiation
  • Business administration

References

References available upon request.

Timeline

Owner

Rejuvenate Me, LLC
08.2024 - Current

Operations Manager

Hydrate HQ
05.2015 - Current

Production Scheduler

Vendors Exchange International
06.2014 - 03.2015

Master Scheduler

Loth, Inc.
01.2013 - 06.2014

Licensed Massage Therapist

Massage Envy Spa
04.2011 - 12.2012

Assistant General Manager

Commercial Works
06.2004 - 04.2011

Licensed Massage Therapist -

Cincinnati School of Medical Massage

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