Misty Hoskins
London,KY
Summary
Senior Collections Specialist with a track record at OneMain Financial, excelling in debt negotiation and relationship building. Enhanced customer satisfaction and reduced delinquency rates through effective problem-solving and compliance with regulations. Recognized for exceptional attention to detail and reliability in high-pressure call center environments.
Experienced Collections Specialist bringing 18 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Senior Collections Specialist
OneMain Financial
11.2007 - Current
- Improved client satisfactions by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Associate of Arts -
Southeast Community College
Middlesboro, KY05-2001
Skills
- Payment processing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Debt negotiation
- Active listening
- Relationship building
- Collections
Timeline
Senior Collections Specialist
OneMain Financial
11.2007 - Current
Associate of Arts -
Southeast Community College
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