Misty Houston
Clayton,GA
Summary
Self-motivated Paramedic/Lieutenant bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Well-organized, administrative professional bringing excellent multitasking abilities developed over 27 years of Emergency Medical Services experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Multi-talented Paramedic/Lieutenant consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
31
31
years of professional experience
Work History
Administrative Lieutenant
Rabun County EMS
Clayton, GA
11.1993 - Current
- Developed internal requirements which complied with State and Local standards to minimize regulatory risks and liability across program.
- Interceded between employees during arguments and diffused tense situations by employing reasoning and experience.
- Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
- Analyzed and solved multi-faceted problems that effected all employees, and multiple patients in different emergencies.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assisted in Interviews and Hiring process, managed, and trained staff, established and monitored goals, conducted performance reviews and provided quality assurance.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervised and guided new employees on skills and documentation and responded quickly to questions, which improved understanding of job responsibilities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Completed bi-weekly payroll for 30 employees.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and implemented scheduling policies.
- Updated training processes by reviewing existing documentation, leveraging feedback from supervisors.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for multiple new employees.
- Monitored and handled employee complaints, and public complaints including performance-based and any other incidents.
- Accurately prepared Bi-weekly payroll
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School Diploma -
Rabun County High School
Tiger, GA05.1992
Certificate Program - Emergency Medical Technology
North Georgia Technical College
Clarkesville, GA09.1993
Diploma - Paramedic
Lanier Technical College
Oakwood, GA09.1995
Skills
- Scheduling
- Documentation and Control
- Payroll and Budgeting
- First Aid/CPR
- Supervision
- Teamwork
- Training and Development
- Training and Mentoring
- Policy and Procedure Modification
- Staff Management
- Communications
- Problem Resolution
- Customer Service
- WorkForce Improvements
- Conflict Resolution
- Records Management
Timeline
Administrative Lieutenant
Rabun County EMS
11.1993 - Current
High School Diploma -
Rabun County High School
Certificate Program - Emergency Medical Technology
North Georgia Technical College
Diploma - Paramedic
Lanier Technical College