Misty Hughes
Fairfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
COVID-19 Contact Tracer
TEKsystems
09.2021 - 06.2022
- Coordinated with California public health and LAUSD facilities to support isolation and quarantine of LAUSD students and employees.
- Special Project/ Testing Team- Reviewed and processed external weekly COVID tests provided by LAUSD on all students and employees, including auditing tests for compliance with LAUSD guidance.
- Notified all positive individuals and the associated LAUSD facilities of positive test results assuring prompt isolation.
- Interviewed positive cases via phone to assess symptoms and to give instructions on LAUSD isolation protocol.
- Coordinated with LAUSD facilities to determine possible close contacts within LAUSD and notified those contacts of the quarantine protocol.
- Remained in contact with all positive and close contact cases throughout isolation/quarantine period until cleared to return back to the facility.
COVID-19 Contact Tracing Investigator
TEKsystems
08.2020 - 09.2021
- Coordinated with Texas public health to support isolation of COVID positive individuals.
- Investigated confirmed or suspected COVID cases and identified potentially infected close contacts.
- Remained in contact with COVID positive individuals via phone throughout the isolation period to ascertain compliance with isolation instructions and to assess symptoms.
- Performed record keeping within secure contact tracing software.
- Provided educational and informational resources regarding isolation policies
Shift Leader
Pilot Travel Centers
01.2018 - 01.2020
- Accurately processed money orders, scale tickets and Western Union, along with cash/credit transactions, while emphasizing fast, friendly customer service.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Property and efficiently performed nightly cleaning, stocking and fast food prep in accordance wit PFJ guidelines.
Education
Nursing LVN
01.1999
Business Communications, Computer Science
01.1997
Skills
- Flexible and Adaptable to immediate and frequent changes
- Accurate Data Entry
- Self-Motivated
- Active Listening
- Organization and Time Management
- Excellent and Empathetic Customer Service Skills
Certification
- John Hopkins Training -2021
Timeline
COVID-19 Contact Tracer - TEKsystems
09.2021 - 06.2022
COVID-19 Contact Tracing Investigator - TEKsystems
08.2020 - 09.2021
Shift Leader - Pilot Travel Centers
01.2018 - 01.2020
Navarro College - , Nursing LVN
Navarro College - , Business Communications, Computer Science