Denicia McMullen
Rochester,NY
Summary
I am seeking a position to further my skills in customer service with dealing people. I love dealing and helping people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
COVID-19 Contact Tracer
Staffing Solutions Organization
09.2019 - 05.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Certified Nursing Assistant
Monroe Community Hospital
09.2014 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Maximus Call Center
08.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Regents Diploma -
School Without Walls
Rochester, NY06.2009
Skills
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Critical Thinking
Certification
- Licensed Job Title - Timeframe
Timeline
COVID-19 Contact Tracer
Staffing Solutions Organization
09.2019 - 05.2021
Customer Service Representative
Maximus Call Center
08.2018 - 02.2019
Certified Nursing Assistant
Monroe Community Hospital
09.2014 - 08.2020
Regents Diploma -
School Without Walls