Misty Jackson
Summary
Dedicated Medical Assistant with proven expertise in patient care, safety and workflow efficiency. Skilled in EMR/EHR systems and known for exceptional mentoring abilities, demonstrating professionalism and ethics in all patient interactions. Positive and upbeat with excellent communication skills and a strong focus on teamwork and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assisting
SUTTER MEDICAL FOUNDATION
08.2015 - Current
- Mentored new staff on navigating clinic policies, procedures, and Medical Assisting protocols
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs, medications, allergies and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Perform CLIA waived testing as ordered by clinician
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and manage inbasket.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09-2018
Associate of Arts - Healthcare
Heald College
Roseville, CA04-2012
Associate of Applied Science - Medical Assisting
Heald College
Roseville, CA10-2009
Skills
- HIPAA compliance
- EMR / EHR proficiency
- Direct patient care
- CPR
- Mentoring and teaching
- Complex Problem-solving
- Professionalism and ethics
- Emergency procedures understanding
- Clinical procedures expertise
- Safety training and education
Certification
- Basic Life Support Certification (BLS), American Heart Association 08/2023
Timeline
Medical Assisting
SUTTER MEDICAL FOUNDATION
08.2015 - Current
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Healthcare
Heald College
Associate of Applied Science - Medical Assisting
Heald College
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