Misty Joy
Glendale,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banker position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Bartender
Hideaway Tavern
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Financial Relationship Banker
Huntington National Bank
10.2014 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Supervisor
US Bank National Association
10.2013 - 10.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- ATM Teller
- Vault Teller
Assistant Branch Manager
TCF National Bank
10.2003 - 10.2013
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed a merger with my team from TCF to Huntington
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and Type training opportunities.
- Implemented process improvements to increase productivity.
Education
Diploma -
Shorewood High School
Shorewood, WI06.2003
Skills
- Extensive Spirits Knowledge
- Preparing Garnishes
- Alcohol Ordering
- Cash Handling
- Microsoft word
- Excel
Timeline
Bartender
Hideaway Tavern
09.2021 - Current
Financial Relationship Banker
Huntington National Bank
10.2014 - Current
Supervisor
US Bank National Association
10.2013 - 10.2014
Assistant Branch Manager
TCF National Bank
10.2003 - 10.2013
Diploma -
Shorewood High School
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