Misty Kaech
Spartanburg,SC
Summary
Dedicated customer service representative skilled in problem resolution and relationship building. Proven ability to manage high-stress situations and maintain customer trust.
Dynamic professional with extensive experience in customer service and sales. Adept at active listening and complaint handling, enhancing customer satisfaction and loyalty. Committed to delivering impactful solutions that drive client retention.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
Spartanburg, SC
09.2025 - Current
- Delivered exceptional customer support through effective communication and active listening skills.
- Resolved customer inquiries efficiently, utilizing problem-solving techniques to enhance satisfaction.
- Assisted customers in navigating products and services, improving overall user experience.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Handle high volume of inbound calls quickly and effectively.
- Handled escalated issues with professionalism, ensuring timely resolutions and maintaining customer trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Agent
American Income Life
Indianapolis, IN
02.2025 - 09.2025
- Developed strong customer relationships to enhance client retention and satisfaction.
- Conducted needs analysis to identify appropriate insurance solutions for clients.
- Presented product offerings clearly to educate clients on benefits and features.
- Collaborated with team members to meet sales targets and improve performance.
- Explained features and advantages of Life Insurance products or services to promote sales.
Insurance Agent
American Senior Benefits
Crown Point, IN
06.2024 - 01.2025
- Developed personalized insurance plans tailored to clients' specific needs and circumstances.
- Conducted thorough policy reviews to ensure compliance with industry regulations and client standards.
- Educated clients on insurance products, enhancing understanding and promoting informed decision-making.
- Assisted in processing claims, ensuring timely resolution and customer satisfaction throughout the process.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Sales Agent
SelectQuote
Lowell, IN
09.2020 - 04.2024
- Developed and maintained relationships with clients to assess Medicare needs and provide tailored solutions.
- Conducted thorough assessments of clients' eligibility for various Medicare plans and benefits.
- Collaborated with team members to share best practices and improve service delivery processes.
- Responded to customer requests for products, services, and company information.
- Managed high-volume inbound calls to resolve customer inquiries and concerns efficiently.
- Provided accurate product information and troubleshooting support to enhance customer satisfaction.
Education
High School Diploma -
Proviso West High School
Hillside, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Follow-up skills
- Documentation
- Administrative support
- De-escalation techniques
Timeline
Customer Service Representative
TTEC
09.2025 - Current
Sales Agent
American Income Life
02.2025 - 09.2025
Insurance Agent
American Senior Benefits
06.2024 - 01.2025
Sales Agent
SelectQuote
09.2020 - 04.2024
High School Diploma -
Proviso West High School