Summary
Overview
Work History
Education
Skills
Timeline
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MISTY KNIGHT

MISTY KNIGHT

Brownwood,TX

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Motivated and enthusiastic [Job Title] with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.

Overview

18
18
years of professional experience

Work History

Rural Mail Carrier Associate

United States Post Office
12.2022 - Current
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Organized mail ahead of delivery runs for correct routing.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Sorted mail according to order of address appearance for easy access in field.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Paralegal Assistant

Woodley And Dudley Law
06.2022 - 11.2022
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Scheduled appointments, court appearances, and depositions for busy law firm

Utility Billing Manager

City Of Comanche
12.2005 - 06.2022
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Worked with customers to develop payment plans and bring accounts current.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Reviewed billing problems, researched issues, and resolved concerns
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques
  • Worked with customers to develop payment plans and bring accounts current
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
  • Performed testing for billing modules, enhancing new functionality and process improvements
  • Complied with established internal controls and policies
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
  • Supported financial director with special projects and additional job duties

Education

High School Diploma -

Comanche High School
Comanche, TX
05.1994

Skills

  • Routing Accuracy
  • Complex Problem-Solving
  • Retail Sales
  • Customer Needs Assessments
  • Registered mail protocols
  • Local area route knowledge
  • Teamwork and Collaboration
  • Route Navigation
  • Dependable and Responsible
  • Multitasking Abilities
  • Organization and Time Management

Timeline

Rural Mail Carrier Associate

United States Post Office
12.2022 - Current

Paralegal Assistant

Woodley And Dudley Law
06.2022 - 11.2022

Utility Billing Manager

City Of Comanche
12.2005 - 06.2022

High School Diploma -

Comanche High School

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MISTY KNIGHT