Misty Knight
Astoria
Summary
Dynamic customer service professional with extensive experience at Teleperformance, excelling in issue resolution and complaint management. Proven ability to enhance customer satisfaction through effective communication and sales expertise. Skilled in cash handling and POS operations, consistently achieving high accuracy in transactions while fostering strong customer relationships.
Committed and hardworking vape store employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
7
7
years of professional experience
Work History
Cashier/Team Member
Cloud X Vape and Smoke
02.2023 - 12.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
Teleperformance
01.2022 - 07.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Janitorial Cleaner
Jennifer Adams
03.2023 - 11.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier
Cafe Rio Mexican Grill
03.2019 - 10.2021
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Highland Highschool
Pocatello, ID05-2020
Skills
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
- Upselling techniques
Timeline
Janitorial Cleaner
Jennifer Adams
03.2023 - 11.2023
Cashier/Team Member
Cloud X Vape and Smoke
02.2023 - 12.2025
Customer Service Representative
Teleperformance
01.2022 - 07.2024
Cashier
Cafe Rio Mexican Grill
03.2019 - 10.2021
High School Diploma -
Highland Highschool