Misty Long
Wise,VA
Summary
Dedicated Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Petsense
11.2022 - Current
- Analyze P&L reports, schedule employees to meet needs of business, adhere to payroll budget, understand and utilize business reports, receive and stock freight following date rotation procedures, daily cash handling, building team rapport.
Team Lead
Petsense
09.2018 - 11.2022
- Receive and stock freight following date rotation procedures, daily cash handling, building team rapport, follow opening and closing procedures
Supervisor of Sales
Harbor Freight Tools
06.2016 - 01.2017
- Analyze P&L reports, schedule employees to meet needs of business, adhere to payroll budget, understand and utilize business reports, receive and stock freight, daily cash handling, building team rapport.
CSR - Customer Service Representative
Sykes
01.2014 - 11.2014
- Provided customer service for AT&T Business End User Care
- Answered phones in a call center setting, responded to customer inquiries about devices, performed basic troubleshooting, resolved billing issues, processed orders, exchanges of equipment, and change requests to customer services.
Education
Associate's degree - General Studies
Mountain Empire Community College
Big Stone Gap, VA05.2012
Skills
- Assistant Manager Experience
- Product and Service Knowledge
- Employee Scheduling
- Team management
- Customer service
- Leadership
Timeline
Assistant Manager
Petsense
11.2022 - Current
Team Lead
Petsense
09.2018 - 11.2022
Supervisor of Sales
Harbor Freight Tools
06.2016 - 01.2017
CSR - Customer Service Representative
Sykes
01.2014 - 11.2014
Associate's degree - General Studies
Mountain Empire Community College
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