Summary
Overview
Work History
Education
Skills
Timeline
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Misty Martinez

Lehi,UT

Summary

Dynamic and results-driven executive leader with over 20 years of experience in customer service, operations, and event management. Proven ability to lead cross-functional teams, optimize internal systems, and deliver high-impact customer experiences across diverse industries. Recognized for strategic planning, organizational excellence, and a passion for cultivating lasting relationships that drive company growth and success.

Overview

12
12
years of professional experience

Work History

Chief Operating Officer (COO)

In8 Tech
11.2022 - Current
  • Oversee operations and business development for a growing tech startup.
  • Strategize and execute cross-functional goals in alignment with long-term business planning.
  • Collaborate with executives to manage scaling efforts and internal systems development.
  • Build and maintain key relationships with partners and customers.

VP of Customer Experience and Events

BlockOps
10.2019 - 11.2022
  • Managed, trained, and expanded a multilingual customer experience team.
  • Led planning and execution of domestic and international events and incentive trips.
  • Supported field leaders in achieving performance goals through strategic collaboration.
  • Improved customer satisfaction through process enhancements.

Director of Customer Service and Events

Wealth Generators
11.2014 - 10.2019
  • Directed planning and execution of global corporate events.
  • Provided operational insights in executive strategy meetings.
  • Delivered VIP services and created training programs to enhance team capabilities.
  • Led performance reviews and staff retention initiatives.

Director of Customer Service and Events

Ocean Avenue
11.2013 - 11.2014
  • Oversaw call center operations and performance metrics.
  • Managed communications and resolution of escalated issues.
  • Planned and coordinated international incentive travel, including a Bahamas cruise.

Education

Certified Personal Trainer -

National Academy of Sports Medicine

Certified Nutrition Coach - undefined

National Academy of Sports Medicine

High School Diploma - undefined

Lassen High School
Susanville, CA
06.1998

Skills

  • Executive Leadership & Strategic Planning
  • Event Planning & Logistics
  • Customer Experience Optimization
  • Cross-Functional Team Management
  • Public Speaking & Communication
  • Staff Training & Development

Timeline

Chief Operating Officer (COO)

In8 Tech
11.2022 - Current

VP of Customer Experience and Events

BlockOps
10.2019 - 11.2022

Director of Customer Service and Events

Wealth Generators
11.2014 - 10.2019

Director of Customer Service and Events

Ocean Avenue
11.2013 - 11.2014

Certified Nutrition Coach - undefined

National Academy of Sports Medicine

High School Diploma - undefined

Lassen High School

Certified Personal Trainer -

National Academy of Sports Medicine

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