Misty Matthews
Little Elm,TX
Summary
Results-driven professional with strong multitasking and service prioritization skills. Known for delivering exceptional dining experiences and developing rapport with patrons, contributing to increased customer satisfaction and business growth.
Overview
3
3
years of professional experience
Work History
Waitress
Black Hawk Brewery
05.2024 - 08.2025
- Provided exceptional customer service in high-volume restaurant setting.
- Delivered food and beverages promptly, ensuring accuracy and presentation standards.
- Assisted in training new staff, promoting adherence to operational policies.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables simultaneously, ensuring timely delivery of drinks and appetizers.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Waitress
Dallas Gentlemen's Club
01.2023 - 05.2024
- Collaborated with kitchen staff to streamline order delivery process.
- Handled customer inquiries and complaints efficiently, fostering positive relationships.
- Managed cash register operations, ensuring accurate transactions and record-keeping.
- Adhered to health and safety regulations,
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Utilized social media platforms to promote upcoming events and specials, attracting larger customer base.
Education
BBA - Business Administration
Duluth Business University
MN05-2005
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Service prioritization
Timeline
Waitress
Black Hawk Brewery
05.2024 - 08.2025
Waitress
Dallas Gentlemen's Club
01.2023 - 05.2024
BBA - Business Administration
Duluth Business University