Misty Maxell
Dr Jay Thomas
Granbury,TX
16
years of professional experience
1
Certification
Detail oriented diligent worker with over 20 years experience in dentistry. I am currently enrolled in a Medical Assistant program. I will be graduating mid October. I have excellent customer service skills and I have maintained good rapport with my patients over the years. I am excited to begin a career in the medical field and I am eager to learn. I am looking for a position to utilize my training and skills.
Work History
Dental Insurance Coordinator
3 Years 6 Months- Verified dental coverage, eligibility, and plan benefits for patient treatment planning.
- Submitted insurance claims accurately using practice management systems and carrier portals.
- Followed up on denied claims, corrected documentation, and resubmitted appeals promptly.
- Coordinated pre-authorizations for procedures requiring carrier review and approval.
- Posted insurance payments and reconciled explanation of benefits with account balances.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Dental Insurance Coordinator
2 Years 8 Months- Explained coverage details, co-pays, and patient financial responsibility to patients.
- Maintained organized insurance records, claim files, and correspondence for audit readiness.
- Communicated with carriers and office staff to resolve billing discrepancies and delays.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
Dental Treatment Coordinator
7 Months- Presented treatment plans and explained procedures, costs, and financing options to improve case acceptance.
- Verified insurance benefits and patient eligibility before appointments to reduce billing discrepancies.
- Coordinated appointment scheduling with clinical team to align treatment timelines and provider availability.
- Followed up on unscheduled treatment cases and addressed patient concerns to support conversion.
Dental Hygienist
4 Years 8 Months- Conducted comprehensive oral assessments and documented patient conditions accurately.
- Performed prophylaxis, scaling, and root planing using standard hygiene instruments.
- Educated patients on preventive care, brushing technique, and flossing habits.
- Prepared treatment rooms and sterilized instruments following infection control protocols.
- Updated patient records with clinical notes, charting, and hygiene recommendations.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
Education
Associate of Science - Dental Hygiene
Skills
Insurance processes
Customer service and assistance
Insurance claims processing
Claims
Insurance verification
Ultrasonic instrumentation
Periodontal therapy
Sealant application
Infection control
Digital radiographs
Medical terminology knowledge
Vital sign monitoring
CPR
Immunization administration
Specimens collection and processing
Sterile technique
Certification
CMA certificate- expected October 2026
BLS certified
Timeline
Dental Insurance Coordinator
Dr Jay Thomas
04.2023 - CurrentRead More
Dental Insurance Coordinator
Berry and Berry Dental Associates
08.2020 - 04.2023Read More
Dental Treatment Coordinator
Monarch Dental
01.2020 - 08.2020Read More
Dental Hygienist
Dr Siruta
01.2011 - 09.2015Read More
Howard College
Associate of Science from Dental Hygiene
Read More