Misty Montoya
Fernley,NV
Summary
To obtain a challenging career within a solid organization where I can utilize my past and present skills.
Overview
15
15
years of professional experience
Work History
DoorDash Driver
Self Employed Services
Fernley, NV
02.2025 - Current
- Delivered food efficiently while adhering to strict timelines and customer preferences.
- Utilized GPS technology to optimize delivery routes and minimize travel time.
- Maintained high customer satisfaction through effective communication and service quality.
- Managed daily delivery schedules, ensuring timely completion of orders.
- Adapted quickly to changing traffic conditions, improving route efficiency.
- Delivered orders to customers to drive full satisfaction.
Store Manager
Grandma’s Fudge Factory
Virginia City, NV
08.2021 - 02.2025
- Managed budgeting and financial reporting, ensuring alignment with company goals while maximizing profitability.
- Implemented marketing initiatives that increased foot traffic and boosted overall store revenue through community engagement efforts.
- Managed inventory control, cash control, and store opening and closing procedures.
Transitional Housing Manager
Bristlecone Family Resources
Reno, NV
07.2017 - 08.2021
- Track outpatient treatment compliance for all transitional living clients.
- Meet with all TL clients weekly and review future employment and housing goals.
- Track rent and issue eviction notice when needed.
- Check the units daily and make sure the are clean and suitable for living.
- Entering all new clients into computer system as well as HMIS paperwork.
- As the SNAP representative for Bristlecone I am required to meet with all clients to enroll them for SNAP and Medicaid benefits.
- Complete monthly reports such as Food Bank and other various reports that are required.
- Transport clients as needed to their medical appointments, get medications, and to HOPES for tb testing.
- Order all UA supplies as well as receive all results from the lab of urinalysis and distribute to other staff.
Client Advocate Supervisor
Bristlecone Family Resources
Reno, NV
10.2014 - 07.2021
- Audit Medication Binders, Narc book, photo consent book, client and linen inventory, sign-in books, UA logs by checking all sheets.
- Make sure clients are taking their medications as prescribed, advocates are initialing appropriately, and no empty boxes are being left.
- Destroy medications after 30 days.
- Room searches are performed on a weekly basis.
- Ensure that units are deep cleaned on a weekly basis.
- Train staff and have monthly meetings.
- Check all shift reports and report any errors or problems to a clinical director.
- Read all emails and respond when the advocates have concerns, email out new updates on policies and procedures.
Clinical Assistant
Bristlecone Family Resources
Reno, NV
05.2017 - 07.2017
- Provide on-going support to the Clinical Director to help with agency programs and compliance.
- Provide support for the Admissions Department on a daily basis to ensure that the department runs effective and efficiently.
- As the SNAP representative for Bristlecone I am required to meet with all clients to enroll them for SNAP and Medicaid benefits.
- Provide coverage for the front desk receptionist for any breaks and time off.
- Complete monthly reports such as Food Bank and SAPTA and other various reports that are required.
- Transport clients as needed to their medical, dental, and vision appointments.
Finance Assistant
Bristlecone Family Resources
Reno, NV
07.2015 - 05.2017
- Executed accounts receivable reporting enhancements and reconciliation procedures.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Addressed and resolved non-routine, complex and unexpected variances.
- Ensured all clients were billed through Medicaid and private insurance on a monthly basis.
- Organizing files, Basic & advanced computer skills, Customer Service.
- Performing other duties required by counselors and management staff.
Client Advocate
Bristlecone Family Resources
Reno, NV
09.2011 - 10.2014
- Working alongside of counselor by observing and monitoring client behaviors and reporting to counselor(s).
- Management of client medications and vitals.
- Basic computer skills and answering phone while providing excellent customer service.
- Conducting UA collection and following appropriate procedures.
Education
High School Diploma - General Studies
Fernley High School
Fernley, NV, U.S.A1999
Skills
- Client-focused
- Time management skills
- Quick learner
- File/records maintenance
Timeline
DoorDash Driver
Self Employed Services
02.2025 - Current
Store Manager
Grandma’s Fudge Factory
08.2021 - 02.2025
Transitional Housing Manager
Bristlecone Family Resources
07.2017 - 08.2021
Clinical Assistant
Bristlecone Family Resources
05.2017 - 07.2017
Finance Assistant
Bristlecone Family Resources
07.2015 - 05.2017
Client Advocate Supervisor
Bristlecone Family Resources
10.2014 - 07.2021
Client Advocate
Bristlecone Family Resources
09.2011 - 10.2014
High School Diploma - General Studies
Fernley High School