Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Customer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteOpen to relocation: No
Open To Work
Misty Nunn
Bristol
Work Preference
Summary
Results-oriented team lead with a proven track record in optimizing maintenance processes and enhancing team performance. Known for strong problem-solving abilities and effective communication, contributing to improved operational efficiency and safety compliance.
Overview
19
19
years of professional experience
Work History
Overnight Maintenance Team Lead
Walmart
110 Century Blvd Bristol, Tn 37620
05.2020 - 10.2025
- Supervised maintenance team, ensuring timely repairs and safety compliance.
- Implemented preventive maintenance schedules to enhance equipment reliability.
- Trained new staff on safety protocols and operational procedures.
- Coordinated workflow among maintenance staff to optimize efficiency.
- Collaborated with management to improve maintenance processes and reduce downtime.
- Conducted inspections to identify repair needs and prioritize tasks effectively.
Assistant Store Manager
Scotchman
Bristol, TN
08.2013 - 02.2016
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed staff in customer service excellence and product knowledge.
- Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends, driving targeted merchandising efforts.
- Coordinated promotional activities to maximize customer engagement and sales growth.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
OfficeMax
Bristol, VA
01.2007 - 05.2013
- Resolved customer inquiries promptly to enhance satisfaction and retention.
- Managed product returns and exchanges efficiently, ensuring compliance with company policies.
- Trained new staff on operational protocols and customer service best practices.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Managed high-volume calls while maintaining quality service standards.
- Documented customer interactions using CRM software to ensure accurate records.
- Collaborated with team members to improve response times and customer satisfaction rates.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Virginia High School
Bristol, VASkills
- Customer support
- Customer satisfaction
- Call center customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
Timeline
Overnight Maintenance Team Lead
Walmart
05.2020 - 10.2025
Assistant Store Manager
Scotchman
08.2013 - 02.2016
Customer Service Representative
OfficeMax
01.2007 - 05.2013
High School Diploma -
Virginia High School