Misty O'Brien
Terrebonne,OR
Summary
Organized and dependable professional with over 28 years of experience across customer service, healthcare, telecommunications, business ownership, and team leadership. Expertise in records management, supply ordering, and financial documentation. Committed to delivering high-quality service while optimizing operations for seamless business performance.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Self Employed Services
Redmond, OR
04.2012 - Current
- Owned and managed independent salon suite, including client scheduling, client communication, record data keeping, and customer service.
- Monitored inventory levels and sourced professional products to align with client preferences and service needs.
- Maintained thorough financial records for income, expenses, rent, and purchases.
- Organized receipts and documentation for tax preparation and financial reporting.
Lead Dental Assistant
West River Dental
Bend, OR
04.2014 - 09.2021
- Assisting Doctor chair side.
- Charted patient notes. Ordered dental supplies and instruments.
- Cross trained for front office staff. Provided excellent customer service in answering calls, scheduled patients, reviewed billing statements, insurance claims and applied payments to patient accounts.
- Documented and filed MSDS.
- Facilitated monthly safety meetings to promote employee awareness of safety protocols.
Senior Customer Care Representative
T-Mobile
Redmond, OR
02.2004 - 12.2011
- Led mentoring and supervision of 30-60 customer care representatives in high-volume call center, fostering team development.
- Trained employees to consistently exceed customer service quality assurance and performance metrics, enhancing overall service delivery.
- Managed escalated customer concerns, successfully resolving complex billing and technical issues.
- Facilitated training sessions on customer service excellence, communication skills, and conflict resolution.
- Conducted performance evaluations and documented coaching to create development plans.
- Collaborated with leadership to improve operational efficiency and increase employee engagement through targeted initiatives.
- Launched new T-Mobile call centers, supporting operational startup and onboarding.
Education
Some College (No Degree) - Dental X-Ray
Practical Dental Assisting of Oregon
Corvallis, OR08-2015
Hair And Nail Design, Esthetician - Cosmetology
Phagans Central Oregon Beauty College
Bend, OR04-2012
High School Diploma -
Sisters High School
Sisters, OR06-2002
Skills
Administrative support and organization
Customer service and communication
Records and data management
Scheduling and coordination
Billing and insurance processing
Inventory and supply management
Computer systems and troubleshooting
Team leadership and staff development
Timeline
Lead Dental Assistant
West River Dental
04.2014 - 09.2021
Cosmetologist
Self Employed Services
04.2012 - Current
Senior Customer Care Representative
T-Mobile
02.2004 - 12.2011
Some College (No Degree) - Dental X-Ray
Practical Dental Assisting of Oregon
Hair And Nail Design, Esthetician - Cosmetology
Phagans Central Oregon Beauty College
High School Diploma -
Sisters High School