Misty Ragan
Cadiz,KY
Summary
Operations-focused restaurant professional with experience as a waitress, store manager, and district manager. Skilled in staff scheduling, training, inventory control, and sales reporting. Proven ability to coach teams, handle cash accurately, and support consistent guest satisfaction across multiple locations.
Overview
13
13
years of professional experience
Work History
waitress
Waffle House
Hopkinsville, Kentucky
03.1992 - 06.2005
- Greeted guests with friendly service in busy Waffle House dining room.
- Took food and drink orders accurately with menu knowledge and customer requests.
- Served guests promptly during busy Waffle House diner shifts.
- Entered accurate orders through point-of-sale system.
- Served guests promptly in busy Waffle House diner shifts.
- Took accurate orders using point-of-sale system.
- Delivered food and drinks from kitchen to tables.
- Refilled beverages and checked guest needs during service.
- Ensured cleanliness of booths to provide a pleasant dining experience, tables, and dining areas after meals.
- Collaborated with cooks and hosts during rush periods.
- Handled cash payments and balanced register drawer.
- Followed sanitation rules for food handling and dining room cleanliness.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waffle House District manager
Waffle House
Nashville, Tennessee
09.2001 - 2005
- Managed multiple Waffle House restaurants and coordinated daily operations
- Supervised unit managers and supported hiring, training, and scheduling
- Monitored food safety, sanitation, and restaurant compliance standards
- Reviewed labor, sales, and inventory reports for each location
- Coached staff on service, hospitality, and shift execution
- Resolved guest concerns and supported consistent customer experiences
- Conducted store visits to inspect staffing, cleanliness, and readiness
- Collaborated with regional leadership on staffing and operational plans
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Mentored team members by demonstrating best practices for sales and customer service.
waffle Store Manager
Waffle House
Clarksville, TN
08.1997 - 2000
- Managed daily restaurant operations for Waffle House breakfast service.
- Scheduled staff shifts and coordinated coverage for peak hours.
- Trained associates on service standards, safety rules, and company procedures.
- Supervised cash handling and balanced registers during shifts.
- Monitored inventory levels and ordered supplies for kitchen needs.
- Enforced food safety and sanitation standards across dining areas.
- Resolved guest concerns and supported fast, friendly Waffle House service.
- Opened and closed restaurant facilities following company checklists.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
E.E Smith High
Fayetteville, NC05-1990
Skills
- Point of sale
- Food safety
- Cash handling
- Inventory control
- Staff scheduling
- Customer service
- Team coordination
- Order accuracy
- Sales reporting
- Conflict resolution
- Clear communication
- Attention to detail
- Time management
- Problem solving
- Team leadership
- Complaint resolution
- Hospitality and accommodation
- Verbal and written communication
Timeline
Waffle House District manager
Waffle House
09.2001 - 2005
waffle Store Manager
Waffle House
08.1997 - 2000
waitress
Waffle House
03.1992 - 06.2005
High School Diploma -
E.E Smith High