Misty Reynolds
Comanche
Summary
Dynamic customer service professional with proven expertise at LegalShield, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and payment processing, I consistently deliver exceptional service, fostering strong relationships that drive repeat business and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LegalShield - One Pre-Paid Way
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Braum's Ice Cream & Burger Restaurant
03.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Delivery Driver
Pizza Hut
03.2019 - 07.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Tecumseh High School
Tecumseh, OK05.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Microsoft outlook
- Microsoft Office Suite
- Live chat support
Timeline
Customer Service Representative
LegalShield - One Pre-Paid Way
02.2021 - Current
Cashier
Braum's Ice Cream & Burger Restaurant
03.2019 - 02.2021
Delivery Driver
Pizza Hut
03.2019 - 07.2019
Tecumseh High School
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