Misty Risper
CSR/Payment Processor
Red Oak,TX
Summary
Diligent professional with years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill Customer Care role at your company.
Overview
25
25
years of professional experience
Work History
CSR/Payment Processor
IKS Health
Coppell , TX
03.2023 - Current
- Researched required information using available resources.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Provided customer service support to customers over the phone and by email.
- Documented all conversations with customers in CRM software according to company standards.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Generated reports on customer inquiries and complaints for management review.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Collections Specialist/Payment Processor
McNeal & Meyers
Euless, TX
07.2018 - 01.2022
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Prepared monthly financial reports for management review and analysis.
Collections Manager/Collections Specialist
Commercial Recovery Systems,
Dallas, TX
08.2008 - 06.2018
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
Payment Processor/CSR/Collections Specialist/Payment Posting Specialist/Payments Analyst
Tenet Health
Dallas, TX
04.1999 - 09.2008
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Education
High School Diploma -
H. Grady Spruce High School
Dallas, TX05.1997
Skills
- Call Management
- Information Security
- Data Entry
- Account Updating
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Report Generation
- Complaint Resolution
- Payment Management
- Bookkeeping
- Accounts Receivable
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
CSR/Payment Processor
IKS Health
03.2023 - Current
Collections Specialist/Payment Processor
McNeal & Meyers
07.2018 - 01.2022
Collections Manager/Collections Specialist
Commercial Recovery Systems,
08.2008 - 06.2018
Payment Processor/CSR/Collections Specialist/Payment Posting Specialist/Payments Analyst
Tenet Health
04.1999 - 09.2008
High School Diploma -
H. Grady Spruce High School
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