MIsty-Rose Costello
Covina,CA
Summary
Proven sales achiever with extensive experience at RNDC, adept in customer relationship building and sales presentations. Leveraged interpersonal communication skills and product knowledge to significantly expand customer base and increase sales revenue. Mentored new representatives, enhancing team performance and service quality. Skilled in problem-solving and customer service, consistently improving client satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Sales Rep Merchandiser
RNDC (Republic National Distributing Company)
Tustin, CA
12.2022 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Merchandiser
SAS Retail Services
Orange, CA
05.2021 - 12.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Merchandiser
Young's Market Company
Tustin, CA
09.2017 - 03.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.2025
Associate of Science - Administration of Justice
Mt San Antonio College
Walnut, CA05.2021
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
Timeline
Sales Rep Merchandiser
RNDC (Republic National Distributing Company)
12.2022 - 05.2024
Merchandiser
SAS Retail Services
05.2021 - 12.2022
Merchandiser
Young's Market Company
09.2017 - 03.2020
Bachelor of Science - Psychology
University of Phoenix
Associate of Science - Administration of Justice
Mt San Antonio College