Summary
Overview
Work History
Education
Skills
Timeline
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Misty Rosenbaum

Medford ,MN

Summary

Senior Analyst with exceptional teamwork, leadership and communication skills. Over 20 years of experience working on large account projects as well handling daily operational requests from many internal and external partners.

Overview

13
13
years of professional experience

Work History

Sr. Analyst

Best Buy Inc
03.2021 - Current
  • Verified system issues and worked with ASM and TreviPay on resolutions to reduce downtime.
  • Identified and helped resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed testing, after updates where completed to verify systems working correctly.
  • Managed relationship between Best Buy and TreviPay( our net 30 provider).
  • Researched and adopted new technologies to add value to existing offerings.

Credit Supervisor

Best Buy Inc
03.2010 - 03.2021
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Worked with TreviPay on making sure payments were applied correctly and helped locate missing payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.
  • Supported customers with invoices, statements and other basic questions.
  • Reduced past due balances and bad debt by coordinating with TreivPay's Credit Supervisor.

Education

Associate of Applied Science - ACCOUNTING

Minnesota School of Business
Minneapolis, MN

Skills

  • Employee Performance Evaluations
  • Business Support
  • Customer Support
  • User Acceptance Testing (UAT)
  • Business Operations Knowledge
  • Partnership Management
  • Comergent
  • TEC

Timeline

Sr. Analyst

Best Buy Inc
03.2021 - Current

Credit Supervisor

Best Buy Inc
03.2010 - 03.2021

Associate of Applied Science - ACCOUNTING

Minnesota School of Business

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Misty Rosenbaum