Misty Russell
Sterling Group
Augusta,GA
16
years of professional experience
Experienced property manager with a proven track record in tenant relations, payment collection, and conflict resolution. Adept at enhancing tenant satisfaction through effective communication and efficient maintenance coordination.
Work History
Property Manager
5 Years 5 Months- Managed tenant relations, ensuring timely communication and resolution of issues.
- Coordinated property maintenance schedules, enhancing operational efficiency and tenant satisfaction.
- Implemented lease agreements, maintaining compliance with legal requirements and company policies.
- Conducted regular property inspections, identifying areas for improvement and addressing maintenance needs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Accountant
3 Years 1 MonthProperty Manager
10 Years 8 Months- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
Education
Bachelor of Science - Accounting
Skills
Payment collection
Exceptional oral and written communication skills
Tenant relations
Vendor management
Property accountability
Timeline
Property Manager
Sterling Group
12.2020 - 05.2026Read More
Accountant
Borden Pest Control
10.2017 - 11.2020Read More
Property Manager
Cole Construction
01.2010 - 09.2020Read More
University of Pennsylvania
Bachelor of Science from Accounting
Read More