Misty Saults
Jonesborough,TN
Summary
Dynamic leader and problem-solver with a proven track record at J Food Mart, enhancing customer satisfaction and streamlining operations. Excelled in leadership and operations management, significantly improving team performance and customer support efficiency. Skilled in both team building and complex issue resolution, demonstrating a high level of professionalism and achievement.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
General Manager
J Food Mart
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Support Specialist
J Food Mart
01.2002 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Associate Of Applied Science - Associate of
East Tennessee State University
Johnson City, TNSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
Certified Pharmacy Technician
Timeline
Customer Support Specialist
J Food Mart
01.2002 - 12.2022
General Manager
J Food Mart
Associate Of Applied Science - Associate of
East Tennessee State University
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