Adobe Products
Misty Sheldon
Customer Sucess Specialist
Acworth,GA
Summary
Offering 9 years working background in account management and customer support. Experienced in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving, communication skills and customer support.
Objective: expand upon current skills while utilizing newly acquired cybersecurity skills in a technological career setting.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
The Wichalonis Agency
Atlanta, GA
08.2016 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Managed book of business worth $3 Million across 350 accounts
- Provided extensive support in sales, technical and business areas to Customers
- Educated customers about billing, payment processing, product knowledge and policy benefits
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Provided basic technical support for clients on wide range of third party Insurance Carrier products
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Managed approximately 30 incoming calls, emails and faxes per day from customers, lenders and carriers in fast paced business climate
Real Estate Sales Associate
Self Employed
Atlanta, GA
04.2013 - Current
- Communicated between buyers and sellers about property transactions
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Worked closely with clients to get appropriate loans, inspections and credit reports
- Negotiated final sales prices with home sellers
- Guided clients from beginning to end of home buying process in choosing right property
- Advertised client properties on websites, through social media and in real estate guides
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
- Continually stayed up-to-date on mortgage rates and related real estate news
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Used company specific CRM's to maintain company database with essential account and sales information
- Recipient of Top 3 New Home sales over 3 quarters with Fischer Homes
Education
Cyber Security Boot Camp
University of Miami
Miami, FL 10.2021 - Jul 2008
Bachelor of Arts - Studio Arts And Educational Studies
Northern Kentucky University
Newport, KY 08.2004 - 07.2008
Skills
Strong verbal communication
Customer rapport
Account management
Systems and software programs
CRM Systems
MS Office proficiency
Customer service
Professional telephone demeanor
Customer relations
Inbound and outbound calls
Erecting firewalls
Microsoft & Linux Hyper-V Server
CompTIA Security
Operational setup
Software
Microsoft Office
HTML
Python
CSS
NMap
Mimicast
Snort
Metaspolit
Wireshark
Interests
Traveling, tennis, hiking, quality time with family and friends
Timeline
Cyber Security Boot Camp
University of Miami
10.2021 - Jul 2008
Account Manager
The Wichalonis Agency
08.2016 - Current
Real Estate Sales Associate
Self Employed
04.2013 - Current
Bachelor of Arts - Studio Arts And Educational Studies
Northern Kentucky University
08.2004 - 07.2008