Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Misty Steffen

Washington,OK

Summary

Dynamic operations manager with a proven track record at Johnny Fats, enhancing team performance through effective training and streamlined processes. Skilled in business planning and personnel management, I fostered strong vendor relationships and improved customer satisfaction, demonstrating both analytical and communication prowess to drive profitability and operational efficiency.




Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Operator

Johnny Fats
06.2005 - 02.2009
  • Managed daily operations, ensuring efficiency and quality in service delivery.
  • Developed training programs to enhance team performance and customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Established vendor relationships, negotiating contracts to improve cost-effectiveness.
  • Oversaw financial management, including budgeting and expense tracking for profitability.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Research Assistant

Clear Water
01.2002 - 02.2004
  • Assisted in data collection and analysis for ongoing research projects.
  • Supported the preparation of research materials and documentation for team use.
  • Conducted literature reviews to gather relevant information on assigned topics.
  • Collaborated with team members to ensure timely completion of project milestones.
  • Utilized software tools for data entry and preliminary analysis of research results.

Pizza Grandioza

Self-employeed
03.1998 - 05.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Science -

Oklahoma State University
Stillwater, OK
12-2025

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Staffing
  • Operations oversight

Certification

Bachelors in psychology.

Timeline

Owner/Operator

Johnny Fats
06.2005 - 02.2009

Research Assistant

Clear Water
01.2002 - 02.2004

Pizza Grandioza

Self-employeed
03.1998 - 05.2001

Bachelor of Science -

Oklahoma State University

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Misty Steffen