Misty Stratton

I was the General Manager of a vibrant, inclusive, busy hair and nail salon. Details below!

• Directed all daily operations, ensuring exceptional customer service and staff performance.
• Utilized booking software to create and manage client appointments.
• Personally implemented inventory management processes that optimized product availability and reduced waste.
• Wrote (a metric ton of) Standard Operation Procedure documents, Established standard operating procedures to improve workflow efficiency and consistency.
• Cultivated and maintained strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. (I love people.)
• Coached personnel on management principles, industry practices, company procedures, and technology systems.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Hired and trained team members.
• Client Conflict resolution. I put out fires.

I assistant managed a fun vegan-friendly restaurant that was always a busy spot. Details as follows!

• Scheduled staff assignments
• Trained new hires
• Monitored the working atmosphere of each shift, adjusting staff as needed to create the best workflow.
• Monitored servers' inventory
• Enforced food safety and sanitation procedures
• Coordinated with kitchen and front-of-house teams to improve communication and workflow.
• Handled cash management, reconciled registers, and supported accurate end-of-shift reporting.